A network of designated organizations nationwide which serve the elderly population (60+) in local areas.  AAAs receive funding from the Older Americans Act to provide/coordinate a variety of programs & services for older adults.

• Bristol County:
       Coastline Elderly Services, Inc: (508) 999-6400
• Essex County:
       Council on Aging, Newburyport: (978) 462-0430
• Franklin County:
       LifePath Non-profit organization in Montague: (413) 773-5555
• Hampden County:
       Springfield Council on Aging: (413) 787-6124
• Hampshire County:
       Senior Citizen Center in Northampton: (413) 586-2000
• Middlesex County:
       Central Mass Agency on Aging, Inc: (800) 244-3032
• Norfolk County:
       Central Mass Agency on Aging, Inc: (800) 244-3032
• Plymouth County:
       Old Colony Elderly Services, Inc.: (800) 242-0246
• Suffolk County:
       Boston Senior Home Care: (617) 451-6400
• Worcester County:
       Central Massachusetts Agency on Aging: (508) 852-5539

Centers for Independent Living, often referred to as “CILs”, are non-residential places of action and coalition designed and operated by people with disabilities.

• Bristol County:
       Southeast Center for Independent Living, Inc. (SCIL)
       66 Troy Street, Suite 3
       Fall River, MA 02720
       Phone: (508) 679-9210
• Essex County:
       Independent Living Center of the North Shore and Cape Ann Inc.
       27 Congress Street, Suite 107
       Salem, MA 01970
       Phone: (978) 741-0077
• Franklin County:
       Stavros Center for Independent Living, Inc.
       210 Old Farm Road
       Amherst, MA 01002
       Phone: (413) 256-0473
• Hampden County:
       Stavros Center for Independent Living, Inc.
       227 Berkshire Avenue
       Springfield, MA 01109
       Phone: (413) 781-5555
• Hampshire County:
       Stavros Center for Independent Living, Inc.
       210 Old Farm Road
       Amherst, MA 01002
       Phone: (413) 256-0473
• Middlesex County:
       MetroWest Center for Independent Living Inc.
       280 Irving Street
       Framingham, MA 01702
       Phone: (508) 875-7853
• Norfolk County:
       Multicultural Independent Living Center of Boston
       329 Centre Street
       Jamaica Plain, MA 02130
       Phone: (617) 942-8060
• Plymouth County:
       Independence Associates
       100 Laurel Street, Suite 122
       East Bridgewater, MA 02333
       Phone: (508) 583-2166
• Suffolk County:
       Boston Center for Independent Living
       60 Temple Place
       Boston, MA 02111
       Phone: (617) 338-6665
• Worcester County:
       Center for Living and Working ILC
       484 Main Street, Suite 345
       Worcester, MA 01608
       Phone: (508) 798-0350

Aging and Disability Resource Centers (ADRCs) serve as single points of entry into the long-term services and supports (LTSS) system for older adults, people with disabilities, caregivers, veterans and families. Some states refer to ADRCs as “access points” or “no wrong door” systems.

• Bristol County:
       Bristol Elder Services, Inc.: (508) 675-2101
• Essex County:
       Elder Services of the Merrimack Valley Inc: (978) 683-7747
• Franklin County:
       Franklin County Home Care Corp.: (413) 773-5555
• Hampden County:
       Greater Springfield Senior Services, Inc.: (413) 781-8800
• Hampshire County:
       Highland Valley Elder Service Center, Inc.: (413) 586-2000
• Middlesex County:
       Minuteman Senior Services, Inc: (781) 272-7177
• Norfolk County:
       BayPath Elder Services, Inc: (508) 573-7200
• Plymouth County:
       Old Colony Elder Services, Inc.: (508) 584-1561
• Suffolk County:
       Somerville/Cambridge Elder Services Inc: (617) 628-2601
• Worcester County:
       Montachusett Home Care Corporation: (978) 537-7411

An independent, impartial, free advocate for individuals receiving home care & other services. Ombudsman investigate complaints that haven’t been solved by the Agency.

• Assisted Living Ombudsman: (617) 727-7750
• Community Care Ombudsman: (617) 727-7750
• Long Term Care Ombudsman: (800) 243-4636
  
  
• Bristol County:
       Bristol Elder Services, Inc.: (508) 675-2101
• Essex County:
       Elder Services of the Merrimack Valley: (978) 683-7747
• Franklin County:
       Franklin County Home Care in Deerfield: (413) 773-5555
• Hampden County:
       Greater Springfield Senior Services in Springfield: (413) 781-8800
• Hampshire County:
       Highland Valley Senior Services in Northampton: (413) 586-2000
• Middlesex County:
       Minuteman Senior Services, Inc-Concord: (781) 272-7177
• Norfolk County:
       HESSCO-Norwood: (781) 784-4944
• Plymouth County:
       Old Colony Elderly Services Inc-Brockton: (800) 242-0246
• Suffolk County:
       Ethos: (617) 522-6700
• Worcester County:
       Montachusset Home Care Corp. in Worcester: (508) 756-1545

An agency focused on protecting those who may be at risk for abuse or neglect.

• MA Office For Elder Affairs, Boston, MA
       Protective Services Program: (800) 922-2275
• MA Department of Children & Families
       Child-At-Risk-Hotline: (800) 792-5200

Part of a national health care quality improvement initiative directed by the Centers for Medicare & Medicaid Services (CMS). A QIO is a private company of health quality experts, clinicians, and consumers, contracted with CMS to improve the care delivered to people with Medicare. Every US state is assigned to a QIO.

QIO- KEPRO

     5700 Lombardo Center Drive, Suite 100
     Seven Hills, OH 44131
     Toll-Free Phone: (888) 319-8452
     Local Phone: (216) 447-9604
     TTY: (855) 843-4776
     Toll-Free Fax: (833) 868-4055

Provides oversight for the state’s emergency management planning/preparation and activation of the plan for an emergency/disaster situations.

400 Worcester Road
Framingham, Massachusetts 01702-5399
(508) 820-2000
http://www.state.ma.us/mema

National organization focusing on services/programs for those diagnosed with Alzheimer’s & Related dementias: (800) 272-3900

Call 800-MEDICARE (800-633-4227)

• Emergency Preparedness for People with Disabilities:
       http://www.ilrcsf.org/Publications/prepared/pdf/Emergency_Preparedness.pdf
• FEMA—Individuals With Special Needs:
       http://www.fema.gov/plan/prepare/specialplans.shtm
• Disability Preparedness Center:
       http://www.disabilitypreparedness.gov/
• Disability Preparedness DHS:
       http://www.disabilitypreparedness.gov/
• The Red Cross:
       http://www.redcross.org
• Ready.gov:
       http://www.ready.gov/